Refund & Satisfaction Policy

At Pawventure, we want you and your pup to be happy with your purchase. If you're not satisfied with your product, we're here to make it right.

No Returns

We do not accept physical returns or exchanges. Please do not send products back to us unless specifically instructed by our customer support team.

Satisfaction Guarantee

If you are not satisfied with your Pawventure purchase, you may contact us within 15 days of receiving your order and request a refund.

To request a refund, please contact us at hello@pawventure.shop and include:

• Your order number

• The name of the product

• A brief description of why you are not satisfied

• Photos or other information about the product, if requested by our team

Our team will review your request and, where eligible, issue a refund to your original payment method.

You do not need to return the product to receive a refund unless we specifically request it.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or different from what you ordered, contact us at hello@pawventure.shop as soon as possible.

Please include your order number and photos of the item and packaging so we can review the issue and make it right.

Depending on the circumstances, we may provide a replacement or issue a refund.

Refunds

Once your refund has been approved, it will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

If you have not received your refund after this time, please contact us at hello@pawventure.shop.

Sale Items

Our satisfaction guarantee applies to sale items unless otherwise stated on the product page.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

Your Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies you may have under applicable consumer protection laws. Where applicable law provides a right to cancel a purchase, obtain a refund, or receive a remedy for a defective or misrepresented product, those rights continue to apply.

Questions?

We're always happy to help.

Email: hello@pawventure.shop

Pawventure — Explore. Play. Adventure. 🐾